Client handbook

Welcome to JODEL

Thank you for choosing JODEL Cleaning. Our priority is to understand the needs of your home, agree the scope of work and make communication straightforward.

We work from Bexley and serve nearby areas of South East London, subject to postcode and cleaner availability.

How regular cleaning works

• Tell us about your property, cleaning priorities and preferred day or time.
• We discuss requirements and availability, and agree an appropriate cleaner or cleaning arrangement.
• Where an introductory meeting is arranged, use it to discuss tasks, materials, access and scheduling.
• Tell us if you have any concerns about the arrangement so they can be addressed before work starts.
• If you need to change the tasks or scheduled hours, contact us to agree the revised scope.

How one-off cleaning works

• Describe the clean you require and any deadline or special requirements.
• We confirm availability and the scope of the service before arranging a visit.
• One-off, deep and end-of-tenancy cleans can require more time than a regular maintenance clean.
• The agreed quotation explains any fees and payment arrangements.

Cleaning arrangements and fees

Prices are confirmed individually. Do not assume that a rate or agency fee published by another cleaning company applies to JODEL.

• Agree the work, frequency and estimated hours in advance.
• Confirm who supplies equipment and cleaning products for your booking.
• Check your written quotation for the payment schedule, cancellations and any extras.
• If a cleaner is paid separately under your arrangement, maintain a record of attendance and payments.

Choosing your cleaner

• Discuss the work you want completed and the standard you expect.
• Allow enough time for the agreed tasks.
• Raise any suitability, reliability or standard-of-work concerns with JODEL promptly.
• Do not assume a replacement cleaner has been arranged without confirmation.

Materials, equipment and keys

• For client-supplied cleaning arrangements, provide safe products and working equipment.
• Keep products in a known location and explain any restrictions on finishes or surfaces.
• Do not ask the cleaner to use bleach as part of the checklist-based routine.
• Agree access and key-handling arrangements directly before the first clean. Do not label keys with your address.
• A secure key box may be useful, subject to your preferences and risk assessment.

Getting the best from your clean

• Show the cleaner around the property and explain priorities.
• Use the client instruction checklist to mark A (must-do) and B (if time allows) tasks.
• Tell the cleaner about fragile surfaces, pets, alarms and other property-specific instructions.
• Speak up early if you would like something done differently.
• Contact JODEL to discuss changes to your arrangement or to resolve a problem.

Absences, holidays and problems

• Notify us promptly of dates that will not work.
• If your regular cleaner is unavailable, contact JODEL to discuss rescheduling or possible temporary cover; cover is not automatic.
• For bank holidays, confirm the appointment or a suitable alternative in advance.
• Raise concerns quickly so we can discuss how best to put things right.

Frequently asked questions

• Can I change my hours? Contact JODEL so availability and pricing can be reviewed.
• Do you supply products? This depends on the agreed cleaning arrangement; ask us before the first visit.
• How do I pay? Your JODEL quotation or booking confirmation will explain the method and timing.
• Can I request a replacement? Contact us; any replacement depends on available cleaners.
• How do I cancel? Consult your confirmed JODEL terms and contact us directly.

Useful printable forms

Use the instruction checklist, cleaning product checklist and attendance/payment record from the JODEL resources hub. These can be printed or filled out before printing.