Cleaner handbook

Working with JODEL

• Regular home-cleaning arrangements may be weekly or fortnightly, depending on client requirements and availability.
• Be reliable, courteous and clear about the work you can undertake.
• Agree the tasks and time available with the client before starting.

Starting work and accepting jobs

• Complete the onboarding steps JODEL asks of you before accepting work.
• Provide accurate identity, right-to-work and reference information if requested.
• Only accept an assignment when you are confident you can attend and complete it.
• Confirm the schedule, location and duties rather than relying on an assumed booking.

Meeting the client

• Arrive on time and present yourself professionally.
• Walk through the property and discuss the work, priorities and any fragile surfaces.
• Ask where supplies are kept and how to use any unfamiliar equipment.
• Agree access instructions, alarms, keys and the start date.
• If there is too much work for the scheduled time, discuss priorities honestly.

One-off cleans and temporary cover

• Confirm the specific date, duration and scope before attending.
• A one-off or deep clean may take longer than regular maintenance cleaning.
• Treat an unfamiliar property with care and ask questions about surfaces or products before using them.

Materials and safety

• Use the supplies agreed for the booking. For client-supplied arrangements, the client provides the products and equipment.
• Do not use bleach in the checklist-based cleaning routine.
• Follow product labels and never mix cleaning chemicals.
• Do not carry out unsafe work; raise any hazards with the client and JODEL.
• Use the client instruction checklist and complete high-priority tasks first.

Hours, attendance and payments

• Keep an accurate record of dates and hours worked.
• Check the agreed payment method and timing before your first visit.
• Use the attendance and payments sheet where a client pays a cleaner directly.
• Report any discrepancy promptly.
• Your tax and employment obligations depend on your actual legal working arrangement; seek appropriate guidance where needed.

Keys and property security

• Protect client keys and never label them with a home address.
• Do not share keys or access codes with anyone else.
• Return keys promptly through the agreed procedure when an assignment ends.
• Never bring friends, family members or pets to a client appointment without express permission.

Reliability, absences and holidays

• Notify the client and JODEL immediately if you are running late or cannot attend.
• Offer an alternative date where appropriate, but do not change a visit without agreement.
• Give as much notice of planned holidays as you reasonably can.
• Arrange any replacement visit or cover through JODEL rather than assuming a substitute is available.

Good cleaning habits

• Keep cleaning materials organised and work systematically through agreed priorities.
• Use appropriate tools for corners and hard-to-reach areas.
• Test products on suitable inconspicuous areas and follow manufacturer guidance for leather, stone, laminate and other sensitive surfaces.
• Pay attention to sinks, taps, cupboard doors and frequently touched surfaces.
• Finish by checking the quality of the work and communicating any tasks that could not be completed.

Online tools and training

JODEL will communicate any available scheduling, onboarding or training tools directly. Please rely on information issued by JODEL rather than third-party platforms.